Returns & Exchanges

At Eplusbatteries, we stand behind the quality of our power solutions and offer a 30-day return window for all electronic components and battery packs. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your projects stay powered.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the specific serial number of the battery or electronic component.

• 2.
  Secure Packaging

  Place the item in its original anti-static packaging and protective foam to prevent damage during transit, ensuring all safety labels are visible on the exterior.

• 3.
  Shipping and Tracking

  Affix the provided return shipping label to your package and drop it off at an authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and capacity, your refund or exchange will be processed to your original payment method within 5-7 business days.